COVID19 SHIPPING INFO
All orders are still sent within our usual time frame of 1-2 business days, with exception for launch days/sale periods where we will require additional time to dispatch your orders.
Both domestic & international orders are currently experiencing massive delays via Australia Post & Sendle for standard shipping. Please understand this is out of our control. There is an increase in online sales and a decrease in flights, not forgetting restrictions and lock-downs in place that have further contributed to delays.
Domestic shipping: Flat rate $9.95
New Zealand Shipping: Flat rate $20.00
We are doing our absolute best in this unprecedented time, we are happy to resend your tracking information should you email us, however there is nothing we can do to make our couriers deliver any faster. We ask that you closely monitor your tracking links and give up to 2 weeks for domestic orders and up to 10 weeks for international orders. We are unable to offer any refunds unless your order is deemed to be missing by our couriers or if it gets returned to us.
We truly value your support in supporting small business in this unique time and ask for your patience in getting through this together.
If your order contains both pre-order items and in-stock items, the order will be held until the pre-ordered item(s) arrive and then your order will be shipped together. Please let us know if you would like to spilt your order and have the in-stock items sent immediately. You will be required to pay any extra shipping fees if we ship items separately.